Zigzek
Zigzek
To provide you with our services, we must obtain and process certain information about you. When you access our platform or use our services, we collect your data and store the same in order to be able to provide you with better services and experiences. However, we only collect such information and data which we consider necessary to meet our requirements.
We collect and use information of the advisors and the customers alike (advisors and customers shall collectively be referred to as “Users/Your/You” hereinafter), whether registered or not. The type of information we collect depends on how you use our Website/app and what services you avail from us.
Information that you provide to us: We collect your communications information like your name, residence/address, location, organization name, email ID, telephone number, and other information. Additionally, we collect information like your birth details, predictions, future forecasts in case you are the customer and all the other information which we deem fit. The information is collected when you get in touch with us by filling our “contact us” or “register with us” page, as applicable, make disclosure of your personally identifiable information to advisors through the call/chat option, or otherwise make use of our Website/app services in any manner.
We may also collect information like customer feedbacks and comments that you may post on the Website/app. Such information is likely to be disclosed or mentioned on any article/blog for reference of other Users and shall be accessible to people at large. For such information which is in public domain, Users are advised to exercise their discretion before disclosing such information as it is susceptible to misuse.
Cookies and Device Information: We may use technologies like cookies, pixels, and local storage to ensure you have a very efficient experience on our Website/app and to provide you with services that are easy to use. Cookies are pieces of data in the form of small text files, which are stored on your devices when Website/apps are loaded on a browser. Cookies help us identify your browser and device.
We may collect and store information like the type of browser you use (Internet Explorer, Firefox, Opera, Google Chrome etc.); the operating system of your system or device; and the Website/app you last visited. Cookies also help us collect and store information and data like the duration of your stay on the Website/app, the date and time of access of the Website/app etc.
You can erase or choose to block these cookies from your device. You can configure your device's browser to alert you when we attempt to send you a cookie, with an option to accept or refuse the Cookie. If you turn cookies off, you may be prevented from using certain features of our Website/app;
Sensitive Personal Data and Information about transactions made on our Services: When you make purchases of any services offered to you on our Website/app, we collect information about the transaction or the purchases so made. This includes without limitation payment information like your bank details, credit or debit card number and other card information; authentication information; and billing, shipping, and other contact details. The payment details like the bank details, card details/online banking related details are also collected by a third-party payment gateway. These gateways are managed by leading Banks who use the 3D secure password service, created by you, to provide an additional layer of security to your online transactions.
When you make purchases of any services offered to you on our Website/app, we collect and store information about the transactions or the purchases so made, to the extent such collection and storage is necessary for the smooth functioning of our business activity and to provide user experience. For instance, we may collect and store your name, contact information, shipping and billing address. At no point do we collect or store your bank details, credit or debit card details, online banking details or any other sensitive personal information and data. However, such sensitive personal information and data may be collected and/or stored by a third-party payment gateway. These gateways are managed by leading Banks who use the 3D secure password service, created by you, to provide an additional layer of security to online transactions.
At no time shall we be liable or held liable for the manner in which such third-parties collect, store, use and process your sensitive personal information and data and we shall not be liable or held liable for any monetary or incidental damages arising out of or on account of usage of sensitive personal information and data by such third parties.
Improve and personalize our services: We use information and data to offer you our assistance and services, and work to continuously keep up the services. We also work towards providing you personalized services that are unique and relevant to you, upgrade services to ensure your profitability, give perceptions and proposals that are important to you. We further use your connections, preferences, interests, and activities based on the data we collect and determine how you use and interact with our services. Where you utilize different Services, We consolidate all your data to give a coordinated encounter, for instance, to help you to discover data from one Service while looking from another or to introduce significant item data as you browse through our Website/app.
Research and development: We use the data and information we have to improve our services and to provide you with better experience by conducting surveys and research, testing and troubleshooting new services.
Provide Customer Support and Communication: We use the data and information we have to send you marketing communications, to tell you about our services and policies, to resolve technical issues, if any, that you may encounter, to provide you with assistance whenever required, and to repair and improve services whenever need be.
Safety, Integrity, and Security: We use data and information to verify accounts and activities, to monitor and prevent fraudulent or suspicious activities, to detect and prevent spam and other bad experiences, maintain the integrity of our services, and promote safety and security of the data we possess.
Confidentiality: We intend to protect and handle your sensitive personal data and information with the utmost care and ensure confidentiality of your information by implementing reasonable technical and administrative safeguards. All our services and safeguards are designed in a manner to prevent unauthorized access or disclosures, maintain data accuracy and protect your information against loss, misuse, and/or alteration.